Returns & Guarantees
Plant Guarantee Policy
Your satisfaction is our priority. Our plant guarantee ensures you get the best.
A receipt is required, and credit will be issued for the amount paid. Cash refunds are not available.
Flowerland Perks Member Plant Warranty
As a Flowerland Perks Member, you get a better plant warranty:
- TREES & SHRUBS: 100% merchandise credit for up to one year from the date of purchase.
- PERENNIALS & HOUSEPLANTS: 100% merchandise credit if returned within 30 days of purchase.
- ROSES: 100% merchandise credit available until October 31st of the year purchased.
Non-Member Plant Warranty
Not a Flowerland Perks Member? No worries; we have you covered:
- TREES & SHRUBS: 50% merchandise credit for up to one year from the date of purchase.
- PERENNIALS & HOUSEPLANTS: 100% merchandise credit if returned within 30 days of purchase.
- ROSES: 50% merchandise credit available until October 31st of the year purchased.
Returns Policy
- You can enjoy a 100% refund on eligible, sellable products within 30 days with a valid receipt, or we can retrieve your receipt if you are a Flowerland Perks Member.
- After 30 days, returns will receive an in-store credit.
- Patio furniture returns will incur a 15% restocking fee.
- Please note that delivery and service fees are non-refundable and cannot be converted into cash.
- Gift cards are are nonrefundable and cannot be redeemed for cash.
- Refunds will be issued in the original payment method. Checks will have a 10-day waiting period.
- Return of material over $150, paid for by cash or check, will be refunded by mail.
Holiday Policy
- You can enjoy a 100% refund on sellable products before December 10th with a valid receipt, or we can retrieve your receipt if you are a Flowerland Perks Member.
- No returns or price adjustments are possible after December 10th.
- Refunds will be issued in the original payment method. Checks will have a 10-day waiting period.
- Return of material over $150, paid for by cash or check, will be refunded by mail.