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Returns & Guarantees

Plant Guarantee Policy

Your satisfaction is our priority. Our plant guarantee ensures you get the best.
A receipt is required, and credit will be issued for the amount paid. Cash refunds are not available.

Flowerland Perks Member Plant Warranty

As a Flowerland Perks Member, you get a better plant warranty:

    • TREES & SHRUBS: 100% merchandise credit for up to one year from the date of purchase.
    • PERENNIALS & HOUSEPLANTS: 100% merchandise credit if returned within 30 days of purchase.
    • ROSES: 100% merchandise credit available until October 31st of the year purchased.


Non-Member Plant Warranty

Not a Flowerland Perks Member? No worries; we have you covered:

    • TREES & SHRUBS: 50% merchandise credit for up to one year from the date of purchase.
    • PERENNIALS & HOUSEPLANTS: 100% merchandise credit if returned within 30 days of purchase.
    • ROSES: 50% merchandise credit available until October 31st of the year purchased.
 
Returns Policy
  • You can enjoy a 100% refund on eligible, sellable products within 30 days with a valid receipt, or we can retrieve your receipt if you are a Flowerland Perks Member.
  • After 30 days, returns will receive an in-store credit.
  • Patio furniture returns will incur a 15% restocking fee.
  • Please note that delivery and service fees are non-refundable and cannot be converted into cash.
  • Gift cards are are nonrefundable and cannot be redeemed for cash.
  • Refunds will be issued in the original payment method. Checks will have a 10-day waiting period.
  • Return of material over $150, paid for by cash or check, will be refunded by mail.
     
    Holiday Policy
    • You can enjoy a 100% refund on sellable products before December 10th with a valid receipt, or we can retrieve your receipt if you are a Flowerland Perks Member.
    • No returns or price adjustments are possible after December 10th.
    • Refunds will be issued in the original payment method. Checks will have a 10-day waiting period.
    • Return of material over $150, paid for by cash or check, will be refunded by mail.

    We know that you have a choice in where you shop, and thank you.